I just wanted to let you know what a pleasure it has been doing business with you and your team. There is nothing good to say about a fire that disrupts business, but the way you and your colleagues handled our loss in July 2003 when our historic mill caught fire in Woonsocket helped us through this difficult time. Knowing you were on the case gave us a peace of mind with all we had on our plate to deal with at once. Again, owe you our deepest gratitude for your professionalism.
I am certain that without the assistance of your organization, our client would not have received as good a result as it did. In times of production oriented service providers, it is refreshing to find someone who handled a matter with the professionalism, patience, competence and confidentiality that you brought to our client's needs.
Albertville Quality Foods, Inc.'s processing plant, with the exception of the freezer, was destroyed by fire. The loss involved the processing facilities, raw material and finished goods inventories, business interruption/extra expense and co-insurance issues. Our loss was complicated and your expertise and experience was very helpful in settling this claim.
After we selected Rollins Accounting & Inventory Services, Inc. (Rollins) as our insurance claim consultant from a short list within ten days of our loss, we had the pleasure of working with a thoroughly professional team that was tenacious and persistent in application. It became immediately evident that the Rollins team had a very good and long standing business relationship with their opposite numbers on the carrier side. Of particular concern were several soft cost elements to our claim, especially Historic and New Markets tax credits, which were specifically covered but which were de novo for the insurance carrier. The Rollins team took its time to gain a thorough understanding of the issues and communicate with their counterparts on the adjustment team.
Your in-house team of experts was able to level, if not tilt, the playing field in our direction. While the final settlement exceeded our expectations, we were especially pleased with your identification of soft costs that we had not considered claiming. The thorough cataloging and evaluation of all our losses, as well as your detailed knowledge of insurance procedures and practices, was instrumental in allowing us to achieve maximum recovery
Additionally, when one of our locations was closed due to a pipe burst in a sewer line, your professionals were astute at evaluating our insurance coverage, measuring our income loss and presenting detail to the carrier. We are grateful to your organization for making this unfortunate situation much more manageable. Your team of experts was able to direct the flow of information and get our business back running in a prompt and orderly manner. Should we ever have any incident of property damage at any of our locations in the future our first call will be to Rollins Accounting & Inventory Services.
For sometime now, l have been meaning to write and thank you for the extraordinary service Rollins Accounting provided our institution during our most trying of times. Rollins Accounting turned our misfortune into a blessing in disguise by serving as our advocate throughout the recovery.
After several weeks of unsuccessful negotiations between the insurance carrier and hospital representatives, hospital administration made the decision to engage your firm to assist us in presentation of our ''business loss" claim under a policy issued by the Hartford Insurance Company. The long and short of this letter is that without the diligence, expertise, support and responsiveness of your entire staff, we would have not been able to properly evaluate the value of our loss or successfully presenting the claim.
Throughout Tidewater, Virginia, the Carolinas and Maryland, for many, many years Rollins Accounting has always come through for various Copeland family business entities when our shopping centers, warehouses, apartments or other properties have suffered damage. Should we ever need to measure damage our first call will be to Rollins Accounting.
I wanted to take a moment to thank you and your team of accounting consultants at Rollins Accounting, for all of your assistance on our property damage claims since our 9-11 damages.