As we approach the second anniversary of the catastrophic tornadoes that devastated Alabama and Mississippi, we are reminded of how much Peco Foods values our outstanding relationship with Rollins Accounting and Inventory Services.
While we hope to never again experience the effects of such epic storms, it is a relief to know that your firm is just a telephone call away to assist us promptly and efficiently.
The leadership team at Atlantic Veneer Corporation would like to express our sincere gratitude to you for taking the lead in claims recovery during a period when the teams focus was necessarily placed on restoring operations and reconstruction. . . . Jason, we are particularly appreciative of your thoroughness, attention to detail, and tenacity when arbitrating the competing interests of our underwriters supposed loss experts.
I want to thank you for the work that you did for us at PolyStar in documenting and settling our fire claim.
Your professional handling of the claim and assistance in documenting and preparing the necessary records, and your interaction with ACE, and their advocate, Eagle Adjusting, was invaluable.
By having you on our team, we were able to focus on our customers and their needs and not be distracted with the insurance claim.
The Big Sur Wildfires in 2008 shut Post Ranch Inn down for several weeks, just after we had completed a major renovation. Documenting and proving our business interruption losses to our carrier on our new units that were just becoming available was a major challenge. We were tremendously impressed with your work product and assertive approach to documenting our losses. You were certainly as good as all of your references said you would be! Without Rollins Accounting & Inventory Services, Inc, Post Ranch Inn would not have had such a successful claim settlement.
We had no concept as to how to value our inventory. From the beginning, you gave as guidance and direction as we had no idea as to what we were entitled to under the provisions of our insurance policy. The terms of coverage were foreign to us and you made them understandable. We had no real understanding of how the benefit would be applied under the business interruption portion of the policy. In our business, this was the most difficult part of dealing with the insurance carrier as they had never had any experience with a baseball team and the types of income it has and how the loss of income could be justified. Your patience, time and expertise ultimately created a settlement that was very fair to us.
The four Marlo Furniture locations that were purchased by Regency shortly before the fire, including the loss location in Rockville, Maryland, didn't make things easier. This new acquisition added significant twists and tums in documenting and quantifying the loss.
Between your guidance and Jim Harper’s, we were able to maneuver through all adjustment and coverage issues.
I wanted to thank you for the great effort and BI claim results you provided RLJ as part of our Hurricane Irene claims.
Rollins Accounting was integral in helping RLJ exhaust all avenues and came up with great results, especially considering we received triple what the insurance company had started at on the FFI DC, and received fair and reasonable monies for the NY claims, when the insurance company originally denied coverage!
As you know, after the 2004 Florida Hurricanes, multiple Rooms To Go retail locations were impacted by the storms. We knew we needed assistance and, after consulting with our insurance brokers at Genatt Associates (who suggested that you were the best in the business), we made one of the best business decisions in the 20 year history of our company and retained your services.
Our only regret is not having engaged Rollins sooner.
You came in and completely took over the task of dealing with The Hartford so that we could concentrate on running the business. The business income loss was the most complicated part of the settlement. You were able to present our case in the most favorable light and were able to get a much bigger amount than The Hartford had initially offered. We thank you for everything you did for us.
We would gladly recommend Rollins Accounting & Inventory Services to anyone finding themselves in a similar situation.
During the preparation of our claim, Hayes Walker moved the process forward and I am pleased to say his knowledge and understanding of our situation produced impressive results.